Returns & Refunds
At EasiYo NZ, we want you to be completely satisfied with your yogurt-making experience. If you receive a faulty product or the wrong item, we offer a straightforward return and replacement process to ensure your kitchen stays stocked.
Contact Support
Email our customer service team within 7 days of receiving your order with your order number and photos of any damaged or incorrect goods.
Return Authorization
Our team will review your request and provide a return authorization number along with the correct return shipping address for your items.
Pack and Ship
Securely package the items in their original packaging and send them back to us using a tracked courier service to ensure safe arrival.
Resolution
Once we receive and inspect the returned items, we will process your refund to the original payment method or dispatch a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing